Privacy policy

Last Updated: January 19, 2026

At FlameDusk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from FlameDusk, we may collect the following information:

a) Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment details (processed securely by third-party payment providers)

b) Order Information

  • Products you purchase

  • Order history

  • Transaction details

c) Device & Usage Information

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

2. How We Use Your Information

We use your information for purposes such as:

✅ To process and fulfill your orders
✅ To send order updates and confirmations
✅ To respond to customer support requests
✅ To improve our website experience
✅ To send promotional emails (only if you opt-in)
✅ To prevent fraud and unauthorized activity

3. Sharing Your Information

We do not sell or rent your personal information.

However, we may share your data with trusted third parties only when required to operate our store, such as:

  • Payment processors

  • Shipping and delivery partners

  • Email marketing platforms (only if subscribed)

  • Website analytics providers (like tracking performance)

These partners are only given the information necessary to perform their services.

4. Cookies & Tracking Technologies

FlameDusk uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your cart

  • Analyze website traffic and performance

You can disable cookies in your browser settings, but some parts of the website may not function properly.

5. Email & Marketing Communication

If you subscribe to our newsletter or enter your email on our website, you may receive promotional content from FlameDusk.

You can unsubscribe anytime by:

6. Payment Security

All payments are processed using secure third-party payment gateways.

FlameDusk does not store your full card details on our servers.

7. Data Protection & Security

We take reasonable steps to protect your data using secure technologies and procedures.
However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request access to the personal information we store

  • Ask for correction of incorrect data

  • Request deletion of your personal information (when legally allowed)

  • Opt out of marketing messages anytime

To request any of the above, email us at: hello@flamedusk.com

9. Children’s Privacy

FlameDusk does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us personal data, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Updates will be posted on this page with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

📩 hello@flamedusk.com