Terms of service

Last Updated: January 19, 2026

Welcome to FlameDusk. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully.

If you do not agree with these terms, please do not use our website.

1. General Conditions

  • By using our website, you confirm that you are at least the age of majority in your country/state.

  • You agree not to use our products or services for any illegal or unauthorized purpose.

  • We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Orders

We sell scented candles and related products through our website.

All product descriptions, images, and prices are provided as accurately as possible. However:

  • Colors may vary slightly due to screen settings.

  • Product packaging/design may change without prior notice.

We reserve the right to:

  • Limit sales of products to any person, region, or jurisdiction

  • Cancel or refuse any order suspected of fraud or misuse

3. Pricing & Payments

  • All prices listed on our website are in the currency shown at checkout.

  • Prices may change at any time without notice.

  • Payments are processed securely through third-party payment providers.

FlameDusk does not store your full payment card details.

4. Shipping & Delivery

We aim to process and deliver orders within the estimated timeframe shown during checkout.

Please note:

  • Delivery times may vary due to courier delays or unexpected events.

  • FlameDusk is not responsible for delays caused by the shipping carrier.

If an order is confirmed as lost or not delivered, we will assist you in resolving it.

5. Returns & Refunds

Since we sell scented candles, we generally do not accept returns or exchanges once delivered.

Refunds or replacements are only applicable if:
✅ The item arrives damaged
✅ You receive the wrong product
✅ The order does not arrive

For help, contact: hello@flamedusk.com within 48 hours of delivery.

6. Cancellations

Orders can only be canceled before they are processed.

Once an order has been shipped, it cannot be canceled.

7. Accuracy of Information

We try our best to keep all information on our website accurate, complete, and current. However, errors may occur.

We reserve the right to:

  • Correct mistakes in product details or pricing

  • Update information at any time

  • Cancel orders placed with incorrect pricing due to an error

8. Intellectual Property

All content on FlameDusk, including:

  • Logo

  • Product images

  • Website text

  • Graphics and designs

is owned by FlameDusk and may not be copied, reproduced, sold, or used without permission.

9. User Conduct

You agree not to:

  • Use our website for harmful or unlawful activities

  • Attempt to hack, damage, or disrupt the website

  • Upload viruses or malicious code

  • Misuse our services or content

10. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways

  • Analytics tools

  • Delivery service providers

We are not responsible for the policies or actions of third-party platforms.

11. Limitation of Liability

FlameDusk shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • Use of our website

  • Purchase or use of products

  • Delays in service

  • Any technical issue beyond our control

Use of products is at your own responsibility.

12. Changes to Terms

We may update these Terms of Service at any time.

Changes will be posted on this page, and continued use of the website means you accept the updates.

13. Contact Information

For questions about these Terms of Service, contact us:

📩 hello@flamedusk.com