Shipping policy
Last Updated: January 19, 2026
Thank you for shopping with FlameDusk. We work hard to process and deliver your scented candles safely and on time. Please read our Shipping Policy below.
1. Order Processing Time
All orders are processed within 1–3 business days.
Please note:
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Orders are not processed on Sundays or public holidays.
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During peak seasons or sales, processing may take slightly longer.
2. Shipping Time
Once your order is processed and shipped, delivery usually takes:
📦 3–8 business days (depending on your location)
Delivery time may vary due to:
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Courier delays
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Weather conditions
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High order volume
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Remote area delivery schedules
3. Shipping Charges
Shipping charges (if applicable) are displayed clearly at checkout before payment.
4. Order Tracking
Once your order is shipped, you may receive a tracking number via email or SMS (if available).
If you don’t receive tracking details, contact us at:
📩 hello@flamedusk.com
5. Incorrect Address / Failed Delivery
Please ensure your shipping address is correct while placing the order.
FlameDusk is not responsible for:
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Orders delivered to the wrong address provided by the customer
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Delivery failure due to incomplete or incorrect address details
If your order is returned due to address issues, you may need to place a new order.
6. Damaged Packages
We carefully pack all products, but if your package arrives damaged:
✅ Contact us within 48 hours of delivery
✅ Share photos/videos of the package and product
We will review the issue and arrange a replacement or refund if eligible.
7. Lost or Missing Orders
If your order has not arrived within the expected delivery time, please contact us.
We will assist you and take the necessary steps to resolve the issue.
8. Contact Us
For shipping-related questions, reach out anytime: